Tessa and Jodie break down what Individualised Living Options are, how they work, and why they’re different, simple, clear, and easy to follow.
We’ve moved! Our Newcastle and Maitland teams are now located at Lot 1, 37 Fern St, Islington NSW 2296
We’ve moved! Our Newcastle and Maitland teams are now located at Lot 1, 37 Fern St, Islington NSW 2296
At Sunflower Services, ILO signifies our commitment to helping you live independently according to your preferences. To qualify as an ILO setup, we facilitate a minimum of 6 hours per day, accommodating both formal and informal supports and allowing you the freedom to choose your dwelling.
Sunflower Services would like to be a part of your intricate journey of Individual Living Options (ILO). Our dynamic team, comprising over 100 support workers, brings a wealth of diverse skills and experiences, ensuring a tailored approach to meet your unique needs.
Embracing a trauma-informed lens, our Support Workers provide compassionate assistance, guided by accomplished Team Leaders who are graduates in social work or psychology. This mentorship and leadership contribute to a holistic approach, ensuring comprehensive care.
Our support extends beyond the daylight hours, encompassing overnight assistance, medication support and support with self-care. Sunflower Services stands ready to be your ally in achieving independence, offering the expertise of caring, professional, and down-to-earth carers who are passionate about enabling you to live life on your terms.
Sunflower Services can be a part of the design and implementation process.
Not sure if ILO is the right fit for you or someone you support?
We’ve broken it down simply. what ILO actually is, who it’s for, what’s involved, and how to take the next step with Sunflower.
Want a quick overview first? Watch our ILO explainer video to see how Individualised Living Options work in real life.
Individualised Living Options (ILO) are NDIS-funded supports designed to help you live more independently in a home and lifestyle that suits you.
At Sunflower we offer:
A fully furnished home that’s ready to move into
Choice and control over where and how you live
A person-centred plan tailored to your needs
Flexible support models that can grow and adapt over time
A team that offers genuine, friendly support
Clear communication and vacancy transparency to help you find the right fit
ILO is for NDIS participants who want more say in where and how they live, and who they live with.
You might be suited to ILO if you:
Want support that’s flexible and built around your daily life
Are ready for a more independent home setup
Prefer not to live in traditional group settings
Want to live with a friend, family member, or chosen housemate
ILO support is all about flexibility, we build the right setup for your goals, preferences, and independence.
With Sunflower, your ILO might include:
Support with day-to-day living (like meals, personal care, or routines)
Help with community participation and building confidence
The option to live with someone you choose — or on your own
A comfortable, fully furnished ILO home in Newcastle or nearby
A support plan that evolves with you over time
Ready to explore ILO support with Sunflower? It’s easy to get started, and there’s no pressure.
Just send us a quick enquiry and our team will reach out for a chat. We’ll get to know what you’re looking for, walk you through the process, and let you know if we have any suitable ILO vacancies available in Newcastle, Maitland, or the Hunter Region.
Whether you’re ready to go or just want to learn more, we’re here to help.
Tessa and Jodie break down what Individualised Living Options are, how they work, and why they’re different, simple, clear, and easy to follow.
Explore a few of our current ILO homes below, each offering personalised NDIS support tailored to individual needs.
To view all available options and learn more, see our ILO vacancies page for full listings across Newcastle, Maitland and the Hunter Region.
Details:
Details:
Every ILO journey is unique, but our approach is consistent, caring, and centred around you.
Want to see it in action? Watch our ILO process video to follow each step, from first enquiry through to move-in day and beyond.
We hear from a support coordinator, family member, advocate, or participant, and respond within 48 hours.
We confirm ILO funding, assess accessibility needs, and find a location that suits the participant.
We consider preferred gender, age, interests, and hobbies to find the right support match.
We gather reports and insights from coordinators to get a full picture of support requirements.
Participants visit the property to ensure it feels right for them and their needs.
We prepare the home to ensure it’s fully set up with everything the participant needs to feel safe and supported.
The big day! The participant is welcomed into their fully furnished home and meets their team.
We regularly check that everything is working well, the home, the support team, the schedule, and adjust as needed.
Experience how our tailored Individualised Living Options (ILO) provide consistent, reliable, and personalised support. Helping clients achieve independence, explore new activities, and build meaningful connections.
ILO Client
My experience with Sunflower Services has been incredibly positive. The team has supported me with Individualised Living Options (ILO) tailored to my needs, making my journey smooth and empowering. My support staff is always reliable, punctual, and truly present, which has helped build trust and consistency in my care.
Sunflower Services is uplifting and encouraging, especially when helping me achieve my goals and improve my mental health. With their guidance, I’ve been able to explore the community, try new activities like fishing and tennis, and enjoy walks—all of which have been so rewarding.
Whenever I’ve had questions or needed adjustments to my NDIS ILO, they’ve been quick to help. I’m so grateful for the care and dedication I’ve received through Individualised Living Options Newcastle and would highly recommend Sunflower Services to anyone seeking independent living options.
With over five years of experience in the mental health and disability sector, Jodie brings a proactive, people-first approach to her role as National Accommodation Manager at Sunflower. Her background spans Short-Term Accommodation, Day Programs, and Supported and Individualised Living, with a strong focus on participant wellbeing and connection.
Jodie is passionate about creating homes where people feel supported, understood, and empowered to live independently. She leads our accommodation services nationally, ensuring smooth communication, strong participant matching, and quality support across every region.
Outside of work, Jodie’s an early riser who loves staying active, spending time by the water, and enjoying good music. She values empathy, collaboration, and helping people thrive in safe and meaningful environments.