Helpful contacts, support services, and important resources for participants, families, and the wider community.
A 24/7 mental health support service providing advice, crisis support, and referrals to local mental health services across New South Wales, South Australia, and Queensland. Trained professionals can offer guidance, help assess immediate needs, and connect individuals with appropriate support services in their area.
A national crisis support and suicide prevention service offering confidential support for anyone experiencing emotional distress. Lifeline provides immediate assistance, compassionate listening, and practical guidance, helping people through difficult moments and connecting them with further support when needed.
Offers free support for people experiencing anxiety, depression, and other mental health challenges. Beyond Blue provides phone and online counselling, as well as practical resources to help individuals better understand and manage their mental wellbeing.
A free, 24/7 counselling service for young people aged 5 to 25. Kids Helpline provides a safe and confidential space to talk about anything, including mental health, family issues, bullying, and personal challenges, through phone, webchat, or email.
A national 24/7 support service for people impacted by domestic, family, or sexual violence. Offers confidential counselling, information, and referrals via phone and online chat.
Provides 24/7 crisis counselling, safety planning, and referrals for women experiencing domestic violence in New South Wales.
Provides 24/7 crisis support, emergency transport, and refuge coordination for people experiencing domestic and family violence in Queensland.
A 24/7 telephone service supporting women experiencing domestic and family violence in South Australia. Provides crisis counselling, safety planning, and referrals to safe accommodation and local support services.
A 24/7 statewide service providing information, referrals, and access to temporary accommodation for people experiencing or at risk of homelessness in NSW.
Provides 24/7 access to homelessness services, including emergency housing and referrals across Queensland.
Provides support and referrals to housing and homelessness services across South Australia, including crisis accommodation options.
Provides free, 24/7 counselling for young people aged 5 to 25. Kids Helpline supports those experiencing bullying, whether online or in person, offering a safe and confidential space to talk and get advice.
Offers mental health support for young people aged 12 to 25, including help with bullying, social challenges, and wellbeing. Services are available online and at local centres across Australia.
The NSW Department of Communities and Justice provides a range of government services including child protection, housing assistance, community services, and support for vulnerable individuals and families. Their team can help direct people to the appropriate programs and support pathways.
The National Disability Insurance Scheme support line assists participants, families, and providers with questions about NDIS plans, funding, and available supports. Staff can provide guidance on accessing the scheme, understanding plan budgets, and connecting with registered providers and services.
Independent advocacy services support people with disability to understand their rights and navigate the NDIS system. Advocates can assist with resolving issues, understanding plans, preparing for reviews, and ensuring participants are supported to have their voices heard.
At Sunflower Services, we are deeply committed to ensuring the safety, wellbeing, and empowerment of every child involved in our service. We recognise that every child has the inherent right to be safe, supported, and heard, and we are dedicated to upholding these rights in all aspects of our organisation.
Our approach is built within a trauma-informed lens and with person-centred care at its core, ensuring that all children under our care receive respect, stability, and advocacy. We believe that every child deserves a nurturing environment that fosters consistency, trust, and transparency, where they can grow and thrive free from harm, neglect, or exploitation. We are also committed to fostering cultural awareness, ensuring that we respect and embrace the diverse backgrounds, traditions, and values of each child and their family, supporting them in a way that is culturally safe and appropriate.
We are fully committed to protecting children and have a zero-tolerance policy for any form of child abuse, ensuring that all concerns regarding child safety are taken seriously and addressed promptly with a clear action plan. We are committed to adhering to the highest standards of care, guided by relevant state and federal laws and best practices (legal and ethical). Our robust policies and procedures are designed to prevent harm, protect children, and respond swiftly and appropriately to any concerns that arise. Our policies and procedures that guide our practice are reviewed regularly to involve continuous improvement review.
We acknowledge the diverse needs of all children, including Aboriginal and Torres Strait Islander children, those from culturally and linguistically diverse backgrounds, children with disabilities, LGBTQIA+ children, and those with a history of trauma and neglect. We are dedicated to ensuring that each child’s voice is heard in decisions that affect their lives and that they are supported in a way that respects their individual needs and experiences. This means inviting children to partake in the development of personal care plans and listening to their support needs.
We understand the long-term impact that trauma can have on a child’s development and are committed to providing care through an approach that is sensitive and responsive to their emotional, psychological, and physical needs. Child safety and wellbeing are at the heart of our organisational culture, guiding our practices and interactions at every level of our work. We recognise the importance of legal mandatory reporting requirements in the protection of child safety.
Sunflower Services is fully dedicated to preventing harm and ensuring that every child receives the care, respect, and support they deserve. We will continue to work collaboratively with experts and relevant organisations to enhance our commitment and service to child safety and advocacy. We commit to providing children with staff who have the relevant training and knowledge in child protection, inclusive of understanding the signs of abuse and how to respond. All management staff will hold the relevant qualifications and education to support and guide both children and staff in alignment with child protection standards.
Together, we are focused on creating a safe and nurturing environment where every child can grow and achieve their fullest potential.
At Sunflower Services, we believe every person’s culture is central to who they are. Our Culturally Informed Practice Commitment outlines how we deliver respectful, inclusive, and culturally safe support, honouring the diverse backgrounds of every participant we work with.
At Sunflower Services, our team brings together experience, empathy, and a genuine drive to make a difference. We value connection, celebrate individuality, and work side by side to create the best outcomes for the people we support. Every person here plays a role in making our services feel personal, reliable, and trusted.
