Experienced NDIS support coordination that helps you navigate your plan, connect with the right providers, and build confidence in managing your supports.
Choose your location to find a support coordinator near you.
At Sunflower Services, support coordination is about more than managing funding and connecting providers. Our approach is built on genuine care, clear communication, and long-term relationships. As an experienced NDIS support coordinator, we take the time to understand your goals, your challenges, and the supports that will truly make a difference. We believe coordination of supports should feel structured and professional, but also human, respectful, and empowering. Our Support Coordinators work closely alongside our Support Workers and Psychosocial Recovery Coaches to ensure participants have a complete, joined-up support network.
Level 2 support coordination helps you implement your NDIS plan and manage multiple providers with confidence. It is designed for participants who require ongoing coordination of supports and structured assistance.
This level focuses on building your capacity while ensuring your NDIS supports are organised and working effectively.
Level 3 Specialist Support Coordination is for participants with complex, high-risk, or crisis-related needs. It provides advanced coordination of supports where there are significant barriers to service access or stability.
This level involves intensive support, strong advocacy, and collaboration with multiple systems to ensure safe and sustainable outcomes.
We’re here to make support simple, personal, and effective. Book a call today and find out if we’re the right team for you.
NDIS support coordination is more than making referrals. It’s about turning your NDIS plan into practical, well-managed supports that work together to help you achieve your goals. Our experienced support coordinators guide you through every stage of implementation, review, and adjustment.
We explain your funding categories, support budgets, and plan goals so you feel confident navigating your NDIS plan.
We link participants to trusted NDIS providers and ensure service agreements align with your plan and funding.
We regularly review how your supports are working and make changes if services aren’t meeting your needs.
We help gather reports, track progress, and provide documentation to support your next NDIS plan review.
Jacob receives Level 2 Support Coordination in Newcastle through Sunflower Services with Sophie Edwards, who helps manage his therapies and support for physical recovery. Together, they’re working towards his goal of living independently. A true embodiment of the Sunflower vibe, Jacob brightens our office with his energy, fun, and laughter.
I’m 23 years old and love staying active—whether it’s hitting the gym, spending time at the beach, or hanging out with mates. I’m a laid-back guy with a passion for footy, and the Newcastle Knights are my team.
After contracting Streptococcus Pneumonia Meningoencephalitis in August 2023, my Support Coordinator, Sophie Edwards, successfully engaged a dedicated team of therapists to support my transition home. This team included Occupational Therapist Emily (Sakura), Physiotherapist Emma (Levaro), Speech Pathologist Kim (Engage VR), and Case Worker Zaid (Sunflower Services). More recently, Sophie has also helped me take the next step toward moving out, with the support of Sunflower’s Accommodation Manager Tess.
The transition has been smooth and welcoming, and the support from the Sunflower team has been incredible. My Sunflower CoS and Support Workers (shout out: Bec, Cam, and Adam), consistently go above and beyond and my Case Worker, Zaid, has been outstanding.
I couldn’t have asked for a better team backing me!
Experienced NDIS support coordinators committed to guiding you with clarity, care, and confidence.
With over 5 years of experience as a Support Coordinator, Tom brings a wealth of knowledge and expertise, particularly in managing complex NDIS issues. He is a goals-focused professional who thrives on building positive, empathetic connections with those he supports. Tom has more than 10 years of experience volunteering and working with people with disabilities, which further enhances his compassionate approach to support. Always eager to learn, Tom is currently expanding his skills by learning Spanish and Latin dance! Outside of work, he enjoys staying active through tennis and is actively involved in his local community and club, volunteering and coaching. Tom is a creative problem-solver who loves thinking outside the box to find effective solutions.
Kristen brings a wealth of experience and a deep passion for mental health support to her role at Sunflower. Originally from Portland, Oregon, she made the bold move to Australia in 2017, bringing with her a strong sense of community and a lifelong love of tacos (every Friday night, without fail!).
With a background as a Mental Health Peer Worker in SIL homes and as a Team Coordinator in a day centre for people with complex mental health needs, Kristen has seen firsthand the power of connection, creativity, and community. Now, as a Support Coordinator and Psychosocial Recovery Coach, she’s excited to continue empowering people to take the lead in their own journeys—offering support that’s grounded in authenticity, purpose and belonging.
When she’s not championing others, you’ll find her cooking up a Mexican feast or admiring cockatoos. Kristen is thrilled to be deepening her knowledge of local services and the NDIS, and most of all, she’s looking forward to the many people she’ll meet along the way.
After more than two years of dedicated service with Sunflower Services as a Mental Health and Disability Support Worker, Mia has transitioned into her new role as a Support Coordinator/Psychosocial Recovery Coach. With a hands-on approach, Mia takes the time to connect with Participants, gaining a deep understanding of their needs and how to best navigate their NDIS plan. Holding a Diploma in Mental Health, Mia has experience working with individuals impacted by domestic violence and homelessness. She approaches her work with compassion, always maintaining a trauma-informed perspective. Outside of her professional life, Mia enjoys reading and spending time in nature. Her extensive experience with the NDIS and working with Participants with diverse psychosocial disabilities makes her an invaluable asset to the Sunflower team. We are thrilled to welcome the incredible Mia!
Sanisha is a dedicated Support Coordinator with strong experience across NDIS, mental health, crisis response and trauma informed practice. She supports participants with complex needs to stabilise, access the right services and feel confident navigating daily life. Her background includes domestic and family violence response, youth and family support, psychosocial disability and aged care.
With a Bachelor of Community Services specialising in child protection, case management, mental health and trauma aware practice, she brings a knowledgeable and empathetic approach to every participant she works with. Sanisha values clear communication, cultural sensitivity and person centred care, and is committed to creating safe, meaningful and sustainable outcomes for the people she supports.
Madison is currently completing a Diploma in Community Services and brings eight years of experience in the disability sector. She is passionate about supporting individuals with empathy and respect, always striving to create a safe and empowering environment. Outside of work, Madison enjoys sunshine, coffee, and spending time in nature.
Emily-Jane has over 5 years experience in the sector and brings a wealth of expertise and a deep commitment to supporting individuals in need. Holding a Diploma in Community Services, she specializes in problem-solving and tackling a wide range of challenges with a positive and practical approach. Highly organised and detail-oriented, Emily-Jane is known for her comprehensive and client-centered approach, focusing on effective communication and strong advocacy. She has a deep understanding of both NDIS and community-based resources, and she excels at building strong, trusting relationships with the individuals she supports. With her compassionate, enthusiastic, and kind demeanour, Emily-Jane is passionate about making a meaningful difference in the lives of those she works with.
Alissa Hodges, a dedicated Specialist Support Coordinator and Psychosocial Recovery Coach, brings a wealth of expertise to her role. With a Bachelor of Psychology (Honours) and extensive experience at Sunflower Services, she’s adept at navigating the intricacies of complex mental health challenges. Alissa’s compassionate nature shines through in her work, offering kindness and empathy to those she supports. Her intelligence and skills make her a valuable asset in guiding individuals towards their journey of recovery and empowerment.
Lauren began her career in the disability and mental health sector in 2007, bringing a wealth of experience across roles including telephone counsellor, support worker, project manager, support facilitator, support coordinator, and manager.
She has worked as a Support Coordinator since the introduction of the NDIS, with over seven years of experience supporting participants across Maitland and Newcastle.
Lauren’s favourite part of the role is meeting people from all walks of life and supporting them to grow, build resilience, and achieve their goals.
Outside of work: Lauren is a mum of two young children and a proud owner of a Whippet. She enjoys coffee, reading (and has been part of a book club for over five years), dance, and creative pursuits. She is also a qualified practitioner of Western Herbal Medicine and has a strong interest in holistic health and wellbeing.
Meet Hannah Ennis, one of our Support Coordinators/Psychosocial Recovery Coaches in Adelaide! Hannah has a Certificate IV in Community Services, and has worked previously as a Disability Support Worker, Customer Liaison and Support Coordinator. Hannah prides herself on providing compassionate, holistic and authentic support to her Participants. Hannah is passionate about linking Participants with services that align with their support needs and goals. Hannah has a key focus on rapport building and ensuring her Participants feel comfortable and heard. Hannah’s interests outside of work include catching up with friends, hiking in new locations and reading! Welcome Hannah, we are so happy you are here.
Sophie holds a Cert IV in Disability and has over four years of experience working in the disability sector. Sophie is passionate about enhancing the lives of individuals with disabilities and empowering them to achieve their goals. Sophie excels in implementing effective support plans and collaborating closely with NDIS participants and service providers to ensure the best outcomes. Her in-depth understanding of NDIS guidelines allows her to navigate the system with ease, providing reliable guidance and support to those she serves. Committed to promoting independence and respecting each individual’s unique journey, Sophie communicates clearly and proactively, ensuring that her clients feel heard and supported. Always staying informed about policy changes and current NDIS trends, Sophie is dedicated to continuous learning and professional development. Her warm and approachable nature fosters a supportive environment where clients can thrive. With her expertise and passion for advocacy, Sophie is ready to make a meaningful impact within the NDIS community.
Katya studied a Bachelor of Psychology with a major in Counselling and has built her career around supporting others through difficult times. With a background in disability support and experience in crisis intervention, she brings empathy, calm, and trauma-informed care to all the work that she does. Outside of her work life, Katya loves to cook, loves spending time at the beach and hanging out with loved ones.
Get a glimpse into the day-to-day lives of people thriving with tailored support from Sunflower Services. These stories highlight the trust, consistency and meaningful relationships that sit at the heart of everything we do.
Millie has been supporting Leighton and David at their ILO home for the past three months, and they’ve become the perfect team. With her dog Lola by her side, Millie has helped Leighton regain physical and mental strength, putting on much-needed weight and finding his spark again. After a recent fall, David has also benefited from Millie’s calm, consistent support. This video captures the bond they’ve built together and a day out enjoying the sun at Honeysuckle and highlights the trust and connection they’ve built through tailored ILO support.
At Sunflower Services, our team brings together experience, empathy, and a genuine drive to make a difference. We value connection, celebrate individuality, and work side by side to create the best outcomes for the people we support. Every person here plays a role in making our services feel personal, reliable, and trusted.
The Sunflower Standard reflects how we show up every day. It is our commitment to thoughtful support, steady guidance, and a level of care that goes beyond the basics. It shapes how we work with participants, families, and the wider community.
