Our experienced Newcastle-based NDIS support coordinators help you navigate your plan, connect with the right providers, and build confidence in managing your supports.
Finding the right NDIS support coordinator in Newcastle can make a significant difference to how confidently and effectively your plan is implemented. At Sunflower Services, we provide experienced, structured support coordination across Newcastle and the wider Hunter region, helping participants navigate local service systems and connect with trusted providers.
Our team understands the Newcastle service landscape, including housing pathways, hospital discharge processes, allied health networks, and the availability of SIL and community-based supports across surrounding areas such as Lake Macquarie, Maitland, and Port Stephens. This local knowledge allows us to coordinate supports efficiently, minimise delays, and ensure your NDIS funding is used in a practical and goal-focused way.
At Sunflower Services, NDIS support coordination in Newcastle is delivered with structure, accountability, and genuine care. As experienced support coordinators, we focus on building stable, well-managed systems around each participant, not just connecting services.
Whether providing Level 2 support coordination or specialist support coordination for complex needs, we prioritise clear communication, consistent oversight, and practical outcomes. Through capacity building support coordination, we help participants strengthen their independence while ensuring their coordination of supports remains compliant, sustainable, and aligned with their NDIS plan. Our Newcastle support coordinators work closely alongside our Support Workers and Psychosocial Recovery Coaches in Newcastle to ensure participants have a fully connected local support network.
We’re here to make support simple, personal, and effective. Book a call today and find out if we’re the right team for you.
NDIS support coordination in Newcastle is about turning your plan into practical, well-managed supports that work within the local service landscape. From connecting you with trusted providers across the Hunter region to coordinating communication between services, we ensure your supports operate smoothly and efficiently.
Our experienced support coordinators assist with NDIS plan implementation, provider transitions, and plan review preparation, maintaining clear oversight so your coordination of supports stays aligned with your goals as circumstances change.
We explain your funding categories, support budgets, and plan goals so you feel confident navigating your NDIS plan.
We link participants to trusted NDIS providers and ensure service agreements align with your plan and funding.
We regularly review how your supports are working and make changes if services aren’t meeting your needs.
We help gather reports, track progress, and provide documentation to support your next NDIS plan review.
Jacob receives Level 2 Support Coordination through Sunflower Services with Sophie Edwards, who helps manage his therapies and support for physical recovery. Together, they’re working towards his goal of living independently. A true embodiment of the Sunflower vibe, Jacob brightens our office with his energy, fun, and laughter.
I’m 23 years old and love staying active—whether it’s hitting the gym, spending time at the beach, or hanging out with mates. I’m a laid-back guy with a passion for footy, and the Newcastle Knights are my team.
After contracting Streptococcus Pneumonia Meningoencephalitis in August 2023, my Support Coordinator, Sophie Edwards, successfully engaged a dedicated team of therapists to support my transition home. This team included Occupational Therapist Emily (Sakura), Physiotherapist Emma (Levaro), Speech Pathologist Kim (Engage VR), and Case Worker Zaid (Sunflower Services). More recently, Sophie has also helped me take the next step toward moving out, with the support of Sunflower’s Accommodation Manager Tess.
The transition has been smooth and welcoming, and the support from the Sunflower team has been incredible. My Sunflower CoS and Support Workers (shout out: Bec, Cam, and Adam), consistently go above and beyond and my Case Worker, Zaid, has been outstanding.
I couldn’t have asked for a better team backing me!
Experienced NDIS support coordinators committed to guiding you with clarity, care, and confidence.
Ahmed brings over thirteen years of experience in the disability sector, with a strong foundation in specialist support coordination, recovery coaching, and advocacy. He’s worked across diverse settings—from remote Aboriginal communities in the NPY (Ngaanyatjarra Pitjantjatjara Yankunytjatjara) lands to metropolitan Adelaide—supporting participants with complex psychosocial and cross-cultural needs.
A passionate advocate for trauma-informed practice and creative therapies, Ahmed sees participants as the experts in their own lives. He’s driven by the opportunity to walk beside them, helping make their journey smoother while learning from their resilience and strength.
Outside of his professional work, Ahmed is an artist and writer whose creative projects often explore place, memory, and community. He’s fluent in Arabic, is currently learning Pitjantjatjara, and once studied cinematography in India—still viewing the world with a filmmaker’s eye. He enjoys travel, connecting across cultures, and spending time with his children. Joining Sunflower Services is an exciting new chapter where Ahmed looks forward to collaborating with a values-led team and contributing to meaningful change.
Emily-Jane has over 5 years experience in the sector and brings a wealth of expertise and a deep commitment to supporting individuals in need. Holding a Diploma in Community Services, she specializes in problem-solving and tackling a wide range of challenges with a positive and practical approach. Highly organised and detail-oriented, Emily-Jane is known for her comprehensive and client-centered approach, focusing on effective communication and strong advocacy. She has a deep understanding of both NDIS and community-based resources, and she excels at building strong, trusting relationships with the individuals she supports. With her compassionate, enthusiastic, and kind demeanour, Emily-Jane is passionate about making a meaningful difference in the lives of those she works with.
Sophie holds a Cert IV in Disability and has over four years of experience working in the disability sector. Sophie is passionate about enhancing the lives of individuals with disabilities and empowering them to achieve their goals. Sophie excels in implementing effective support plans and collaborating closely with NDIS participants and service providers to ensure the best outcomes. Her in-depth understanding of NDIS guidelines allows her to navigate the system with ease, providing reliable guidance and support to those she serves. Committed to promoting independence and respecting each individual’s unique journey, Sophie communicates clearly and proactively, ensuring that her clients feel heard and supported. Always staying informed about policy changes and current NDIS trends, Sophie is dedicated to continuous learning and professional development. Her warm and approachable nature fosters a supportive environment where clients can thrive. With her expertise and passion for advocacy, Sophie is ready to make a meaningful impact within the NDIS community.
Mia has worked in the NDIS and human services sector for five years, supporting people from all walks of life with compassion, skill and cultural sensitivity. Her focus is on creating a safe, supportive space where people feel heard, respected and empowered to work towards their NDIS goals. Mia is passionate about helping individuals build confidence, develop new skills and engage in meaningful opportunities that enhance independence and wellbeing.
With a Bachelor of Human Services and experience across child safety, psychosocial disability, complex behaviour support and trauma‑informed practice, Mia brings a well‑rounded and strengths‑based approach to every person she works with. Her recent government role in Far North Queensland strengthened her cultural safety practice and deepened her ability to work respectfully with diverse communities.
Meet Hannah Ennis, one of our Support Coordinators/Psychosocial Recovery Coaches in Adelaide! Hannah has a Certificate IV in Community Services, and has worked previously as a Disability Support Worker, Customer Liaison and Support Coordinator. Hannah prides herself on providing compassionate, holistic and authentic support to her Participants. Hannah is passionate about linking Participants with services that align with their support needs and goals. Hannah has a key focus on rapport building and ensuring her Participants feel comfortable and heard. Hannah’s interests outside of work include catching up with friends, hiking in new locations and reading! Welcome Hannah, we are so happy you are here.
Madison is currently completing a Diploma in Community Services and brings eight years of experience in the disability sector. She is passionate about supporting individuals with empathy and respect, always striving to create a safe and empowering environment. Outside of work, Madison enjoys sunshine, coffee, and spending time in nature.
Sanisha is a dedicated Support Coordinator with strong experience across NDIS, mental health, crisis response and trauma informed practice. She supports participants with complex needs to stabilise, access the right services and feel confident navigating daily life. Her background includes domestic and family violence response, youth and family support, psychosocial disability and aged care.
With a Bachelor of Community Services specialising in child protection, case management, mental health and trauma aware practice, she brings a knowledgeable and empathetic approach to every participant she works with. Sanisha values clear communication, cultural sensitivity and person centred care, and is committed to creating safe, meaningful and sustainable outcomes for the people she supports.
Katya studied a Bachelor of Psychology with a major in Counselling and has built her career around supporting others through difficult times. With a background in disability support and experience in crisis intervention, she brings empathy, calm, and trauma-informed care to all the work that she does. Outside of her work life, Katya loves to cook, loves spending time at the beach and hanging out with loved ones.
Jean is a passionate Support Coordinator who enjoys supporting participants and their families to navigate their NDIS journey with confidence. She strongly values choice and control, and works closely with individuals to ensure their goals, needs, and aspirations are genuinely heard and supported.
She brings over 10 years of experience working with the Department of Education, supporting children, young people, and their families. This background led her to transition into the disability sector, where she now supports individuals across all stages of life. Jean has a strong interest in mental health and enjoys working with both young people and adults to support the psychological and emotional aspects of their disabilities.
Jean is excited to be part of the Sunflower team and looks forward to building meaningful relationships with both colleagues and participants, contributing to a supportive and collaborative environment.
Background: Born in Scotland, Jean has lived in Adelaide for over 20 years.
Outside of work: She enjoys going to the gym, reading, spending time with family, and good coffee. A fun fact is that she cannot swim.
Kristen brings a wealth of experience and a deep passion for mental health support to her role at Sunflower. Originally from Portland, Oregon, she made the bold move to Australia in 2017, bringing with her a strong sense of community and a lifelong love of tacos (every Friday night, without fail!).
With a background as a Mental Health Peer Worker in SIL homes and as a Team Coordinator in a day centre for people with complex mental health needs, Kristen has seen firsthand the power of connection, creativity, and community. Now, as a Support Coordinator and Psychosocial Recovery Coach, she’s excited to continue empowering people to take the lead in their own journeys—offering support that’s grounded in authenticity, purpose and belonging.
When she’s not championing others, you’ll find her cooking up a Mexican feast or admiring cockatoos. Kristen is thrilled to be deepening her knowledge of local services and the NDIS, and most of all, she’s looking forward to the many people she’ll meet along the way.
After more than two years of dedicated service with Sunflower Services as a Mental Health and Disability Support Worker, Mia has transitioned into her new role as a Support Coordinator/Psychosocial Recovery Coach. With a hands-on approach, Mia takes the time to connect with Participants, gaining a deep understanding of their needs and how to best navigate their NDIS plan. Holding a Diploma in Mental Health, Mia has experience working with individuals impacted by domestic violence and homelessness. She approaches her work with compassion, always maintaining a trauma-informed perspective. Outside of her professional life, Mia enjoys reading and spending time in nature. Her extensive experience with the NDIS and working with Participants with diverse psychosocial disabilities makes her an invaluable asset to the Sunflower team. We are thrilled to welcome the incredible Mia!
Ben joins the Sunflower team in Adelaide as a Specialist Support Coordinator, bringing a strong passion for working with psychosocial disability and family support. With years of experience in the sector, Ben is all about celebrating the little wins—those quiet but powerful steps forward that can mean the world to the person achieving them.
Originally raised across Sri Lanka and Singapore, Ben has a global perspective and a warm, down-to-earth approach. He’s excited to connect with his new team and be part of an organisation so highly praised by everyone he’s spoken to.
Outside of work, Ben’s a keen sports fan (Go Crows!), a devoted family man, and someone who loves sharing quality time with his partner and loved ones. Fun fact? He once taught swimming to kids—including how to float—despite not being able to float himself!
Lauren began her career in the disability and mental health sector in 2007, bringing a wealth of experience across roles including telephone counsellor, support worker, project manager, support facilitator, support coordinator, and manager.
She has worked as a Support Coordinator since the introduction of the NDIS, with over seven years of experience supporting participants across Maitland and Newcastle.
Lauren’s favourite part of the role is meeting people from all walks of life and supporting them to grow, build resilience, and achieve their goals.
Outside of work: Lauren is a mum of two young children and a proud owner of a Whippet. She enjoys coffee, reading (and has been part of a book club for over five years), dance, and creative pursuits. She is also a qualified practitioner of Western Herbal Medicine and has a strong interest in holistic health and wellbeing.
With over 5 years of experience as a Support Coordinator, Tom brings a wealth of knowledge and expertise, particularly in managing complex NDIS issues. He is a goals-focused professional who thrives on building positive, empathetic connections with those he supports. Tom has more than 10 years of experience volunteering and working with people with disabilities, which further enhances his compassionate approach to support. Always eager to learn, Tom is currently expanding his skills by learning Spanish and Latin dance! Outside of work, he enjoys staying active through tennis and is actively involved in his local community and club, volunteering and coaching. Tom is a creative problem-solver who loves thinking outside the box to find effective solutions.
Alissa Hodges, a dedicated Specialist Support Coordinator and Psychosocial Recovery Coach, brings a wealth of expertise to her role. With a Bachelor of Psychology (Honours) and extensive experience at Sunflower Services, she’s adept at navigating the intricacies of complex mental health challenges. Alissa’s compassionate nature shines through in her work, offering kindness and empathy to those she supports. Her intelligence and skills make her a valuable asset in guiding individuals towards their journey of recovery and empowerment.
With a Bachelor of Behavioural Science (Psychology) and four years of experience as a Support Worker, Annabel brings both knowledge and compassion to her role. Her time in frontline support sparked a passion for person-centred care and the power of advocacy in helping participants achieve their goals.
Annabel is most driven by the relationships she builds — she finds real meaning in walking alongside people and supporting their progress over time. In her new role with Sunflower, she’s excited to keep strengthening community networks and empowering people to live as independently as possible.
Outside of work, she enjoys mindful activities like Pilates, painting and reading — along with the occasional TV binge. She’s travelled to 18 countries and proudly says that while she’s only 5ft tall, she’s definitely mighty.
Get a glimpse into the day-to-day lives of people thriving with tailored support from Sunflower Services. These stories highlight the trust, consistency and meaningful relationships that sit at the heart of everything we do.
Ethan has been living in his ILO home for over a year, supported by James, whose calm and caring presence has made a big difference. This video offers a behind-the-scenes look at their everyday rhythm, including a relaxed trip to Blackbutt Reserve, and highlights the trust and connection they’ve built through tailored ILO support.
At Sunflower Services, our team brings together experience, empathy, and a genuine drive to make a difference. We value connection, celebrate individuality, and work side by side to create the best outcomes for the people we support. Every person here plays a role in making our services feel personal, reliable, and trusted.
